Terms of service

OVERVIEW

This website is operated by PT. Diamulia Internusa ("Oball Indonesia", "we", "us", or "our"). Throughout the Site, the terms "we", "us", and "our" refer to Oball Indonesia.

Oball Indonesia operates this website, including all information, content, tools, products, features, and Services available through the Site, subject to your acceptance of these Terms of Service ("Terms").

By accessing or using our Site, creating an account, purchasing products from us, or otherwise using our Services, you agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein or made available through the Site.

These Terms apply to all users of the Site, including visitors, customers, account holders, and users who submit content or otherwise interact with our Services.

Please read these Terms carefully before accessing or using our Site. If you do not agree to these Terms, you should not access or use the Site or Services.

Any new features, tools, products, or Services added to the Site will also be subject to these Terms. We may update, modify, or replace any part of these Terms by posting the revised version on the Site. The "Last updated" date will be updated accordingly. Your continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and Services to you.



SECTION 1 – ONLINE STORE TERMS

By using our Site and Services, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you use the Site on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

You may not use our products, Site, or Services for any unlawful, fraudulent, or unauthorized purpose, or in violation of any applicable laws or regulations.

You must not transmit or introduce any viruses, malware, worms, or other code or technology that may damage, disrupt, or interfere with the Site, Services, or related systems.

A violation of these Terms may result in suspension or termination of your access to the Site or Services, subject to applicable law.



SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or limit access to our Services to any person where reasonably necessary and permitted by applicable law.

You understand that information or content submitted through the Site may be transferred through various networks and may be subject to technical changes necessary to connect different networks, devices, or systems.

Payment information submitted through the Site is handled through applicable payment processors and is protected using appropriate security measures during transmission. For more information about how payment and other personal information are handled, please refer to our Privacy Policy.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any portion of the Site or Services without our prior written permission, except where permitted by applicable law.

The headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.



SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information available on the Site is accurate and up to date. However, we do not guarantee that all information will always be accurate, complete, current, or free from errors.

The information provided on the Site is intended for general informational purposes and should not be relied upon as the sole basis for making decisions where more specific or current information is required.

The Site may contain historical information that is provided for reference purposes only and may no longer be current.

We reserve the right to modify or update the content of the Site at any time. However, we are not obligated to update every piece of information unless required by applicable law.



SECTION 4 – MODIFICATIONS TO THE SERVICES AND PRICES

Prices for our products and Services may change from time to time without prior notice.

We reserve the right to modify, suspend, or discontinue any part of the Site or Services at any time, subject to applicable law.

We will not be responsible for any modification, suspension, or discontinuation of the Site or Services, except where liability cannot be excluded under applicable law.



SECTION 5 – PRODUCTS AND SERVICES

Certain products and Services may be available exclusively through the Site and may be subject to limited availability.

We make reasonable efforts to display product images, colors, descriptions, specifications, and other information as accurately as possible. However, the actual appearance or color of a product may vary depending on your device, screen, or display settings.

Product availability, descriptions, specifications, pricing, and promotional offers may change from time to time.

We reserve the right to limit the quantity of products purchased or to refuse or cancel an order where reasonably necessary, including in cases of limited stock, suspected fraudulent activity, technical errors, or other circumstances permitted by applicable law.

Products purchased through the Site are subject to our applicable return, exchange, and refund policies.

We do not guarantee that the Site or Services will always be error-free or that the products or Services purchased will meet subjective expectations that are not based on the product specifications or representations provided by us.

Nothing in these Terms affects any mandatory consumer rights or product warranties available to you under applicable law.



SECTION 6 – ORDERS AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order where permitted by applicable law.

We may limit quantities purchased per customer, household, account, transaction, or shipping address. We may also restrict or cancel orders that appear to be placed for unauthorized resale, distribution, or other commercial purposes without our prior approval.

If we modify or cancel an order after it has been placed, we may notify you using the contact information provided when the order was submitted.

You agree to provide accurate, complete, and current information when creating an account or placing an order.

You are responsible for promptly updating your account information, including your name, email address, phone number, billing information, and shipping information, so that we can process your orders and contact you when necessary.

You are responsible for maintaining the confidentiality of your account credentials. You should not share your username, password, or other account access information with anyone else.

If you believe that your account has been accessed without authorization, please contact us immediately.



SECTION 7 – PAYMENT

We use third-party payment processors to facilitate payments for products and Services purchased through the Site.

Payment methods available to you will be displayed during checkout and may vary depending on the payment provider.

By submitting an order and selecting a payment method, you authorize the applicable payment provider to process the transaction.

Payment information may be collected and processed by third-party payment providers in accordance with their own terms and privacy policies.

We are not responsible for delays, errors, or failures caused by third-party payment providers, financial institutions, or payment networks, except where otherwise required by applicable law.



SECTION 8 – SHIPPING AND DELIVERY

We may use third-party logistics and delivery providers to fulfill and deliver orders.

You are responsible for providing complete and accurate shipping information when placing an order.

Estimated delivery times displayed on the Site are estimates only and may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, operational disruptions, or incorrect shipping information.

Once an order has been handed over to the relevant delivery provider, delivery may be subject to the provider's terms and conditions.

If you experience an issue with delivery, please contact us using the contact information provided on the Site so that we can assist you in accordance with our applicable procedures.



SECTION 9 – RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are subject to our applicable Refund Policy and any additional terms communicated at the time of purchase.

Where applicable, products must meet the conditions and requirements specified in the relevant return or exchange policy.

Certain products may be excluded from returns or exchanges where permitted by applicable law and where such restrictions have been properly communicated.

If a refund is approved, it will generally be processed through the original payment method or another method determined by us or the applicable payment provider.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable Indonesian law.



SECTION 10 – PROMOTIONS, DISCOUNTS, AND VOUCHERS

From time to time, we may offer promotional campaigns, discounts, vouchers, loyalty points, gift cards, referral programs, or other promotional benefits.

Each promotion may be subject to specific terms and conditions, including validity periods, minimum purchase requirements, eligible products, redemption limits, or other restrictions.

Unless expressly stated otherwise, promotional offers cannot be combined with other promotions.

We reserve the right to modify, suspend, or terminate a promotional offer where permitted by applicable law.



SECTION 11 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools, applications, or features that we do not control, operate, or monitor.

You acknowledge that such third-party tools may be provided on an "as is" and "as available" basis, subject to the applicable terms and conditions of the relevant third-party provider.

Your use of any optional third-party tools is at your own discretion. You should review and understand the applicable terms and policies of the relevant third-party provider before using such tools.

We are not responsible for the operation, availability, security, or performance of third-party tools, except where otherwise required by applicable law.

Any new features, tools, or Services added to the Site in the future will also be subject to these Terms.



SECTION 12 – THIRD-PARTY LINKS AND SERVICES

The Site may contain links to or integrations with websites, applications, social media platforms, payment providers, logistics providers, or other services operated by third parties.

Third-party websites and services are not controlled by us and may have their own terms, privacy policies, and security practices.

We are not responsible for the content, accuracy, availability, security, privacy practices, products, or Services provided by third parties, except where otherwise required by applicable law.

If you choose to access or use a third-party website or service, you do so at your own discretion and should review the applicable terms and policies of that third party.

Any complaints, claims, or concerns relating to third-party products or Services should be directed to the relevant third-party provider.



SECTION 13 – USER COMMENTS, REVIEWS, AND OTHER SUBMISSIONS

The Site may allow you to submit product reviews, comments, photographs, feedback, suggestions, or other user-generated content ("User Content").

By submitting User Content, you represent and warrant that:

  • You own or have the necessary rights and permissions to submit the content;

  • Your content does not infringe the intellectual property, privacy, or other rights of any third party;

  • Your content does not contain unlawful, misleading, defamatory, abusive, obscene, or otherwise inappropriate material;

  • Your content does not contain malicious code, viruses, or other harmful material; and

  • You have obtained any necessary consent from individuals appearing in the content.

By submitting User Content through the Site, you grant Oball Indonesia a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, display, distribute, and otherwise use the User Content for purposes related to operating, improving, marketing, and promoting our Services, subject to applicable law.

We may, but are not obligated to, monitor, review, edit, restrict, or remove User Content that we reasonably believe violates these Terms, applicable law, or the rights of others.

You remain responsible for the User Content you submit and for its accuracy.

For additional information about publicly available User Content and how we handle personal information, please refer to our Privacy Policy.



SECTION 14 – PERSONAL INFORMATION

Your submission of personal information through the Site is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and describes applicable privacy rights.

By using the Site and Services, you acknowledge that you have read and understood our Privacy Policy.



SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, the Site or Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel affected orders where permitted by applicable law.

If an order is affected by a material error, we may contact you using the information provided when the order was placed.

We are not obligated to update, amend, or clarify information on the Site unless required by applicable law.



SECTION 16 – PROHIBITED USES

You may not use the Site or Services:

  • For any unlawful or fraudulent purpose;

  • To violate any applicable laws or regulations;

  • To infringe or violate our intellectual property rights or the rights of others;

  • To submit false, misleading, or fraudulent information;

  • To impersonate another person or entity;

  • To harass, threaten, abuse, defame, or otherwise harm another person;

  • To upload or transmit viruses, malware, or other harmful code;

  • To collect or misuse personal information belonging to others;

  • To spam, phish, scrape, crawl, or otherwise access or collect Site data through unauthorized means;

  • To interfere with or circumvent the security features of the Site or Services;

  • To attempt to gain unauthorized access to our systems, accounts, or networks; or

  • To use the Site in a manner that may damage, disable, overburden, or impair the Site or Services.

We reserve the right to suspend or terminate access to the Site or Services for violations of these Terms, subject to applicable law.



SECTION 17 – INTELLECTUAL PROPERTY

All content and materials available on the Site, including text, product descriptions, photographs, images, graphics, logos, trademarks, designs, videos, software, layouts, and other materials, are owned by or licensed to Oball Indonesia or the applicable rights holder.

You may access and use the Site for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, publish, transmit, display, sell, license, create derivative works from, or otherwise exploit any Site content without our prior written permission, except where permitted by applicable law.

All trademarks, trade names, logos, and other intellectual property displayed on the Site remain the property of their respective owners.



SECTION 18 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We make reasonable efforts to maintain the Site and Services, but we do not guarantee that your use of the Site will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that information available through the Site will always be accurate, complete, or reliable.

To the extent permitted by applicable law, the Site and Services are provided on an "as available" basis.

We are not responsible for interruptions, delays, technical failures, or other issues caused by circumstances outside our reasonable control, including third-party service providers, payment providers, logistics providers, telecommunications networks, or other external systems.

To the fullest extent permitted by applicable law, Oball Indonesia, its affiliates, directors, officers, employees, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indonesian law.



SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Oball Indonesia, its affiliates, directors, officers, employees, agents, contractors, suppliers, licensors, and service providers from claims, liabilities, damages, losses, costs, and expenses arising out of or relating to:

  • Your violation of these Terms;

  • Your misuse of the Site or Services;

  • Your violation of applicable laws or third-party rights; or

  • User Content submitted by you.

This provision does not apply to the extent that a claim or loss results from circumstances for which Oball Indonesia is legally responsible.



SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

The remaining provisions of these Terms will remain in full force and effect.



SECTION 21 – TERMINATION

These Terms remain effective unless terminated by you or by us.

You may stop using the Site or Services at any time.

We may suspend or terminate your access to the Site or Services if you violate these Terms or applicable law, or where otherwise reasonably necessary to protect the Site, our business, our users, or third parties.

Termination does not affect any rights, obligations, or liabilities that arose before termination.

Provisions that by their nature should survive termination, including provisions relating to intellectual property, User Content, limitation of liability, indemnification, and governing law, will remain effective after termination.



SECTION 22 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies or terms expressly incorporated into these Terms, constitute the agreement between you and Oball Indonesia regarding your use of the Site and Services.

These Terms supersede any prior or contemporaneous agreements, communications, or proposals relating to your use of the Site and Services, except where additional terms expressly apply to a specific product, promotion, or transaction.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.



SECTION 23 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and your use of the Site and Services are governed by and construed in accordance with the laws of the Republic of Indonesia.

Any dispute arising out of or relating to these Terms or the use of the Site or Services will be resolved in accordance with applicable Indonesian laws and regulations.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.



SECTION 24 – CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by posting the revised Terms on the Site.

The "Last updated" date at the top of this page will indicate when the Terms were most recently revised.

It is your responsibility to review these Terms periodically. Your continued use of the Site or Services following the posting of changes constitutes acceptance of the revised Terms, to the extent permitted by applicable law.



SECTION 25 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

PT. Diamulia Internusa
Jl. Arcadia Daan Mogot No. 8 Blok G 11
Batuceper, Kec. Tangerang
Kota Tangerang, Banten 15122
Indonesia

Email: pt.diamulia@gmail.com